RETURNS POLICY

If you are not satisfied with your purchase, we are happy to refund products returned within 7 days of delivery. Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

Your refund will be credited to the original payment method.

HOW TO MAKE A RETURN

Return your goods with your sales invoice and simply note down the reason for return on your sales invoice. Please follow the steps below for returning your items to us:

• The item must be repacked in the same condition as it was received with labels and tags still attached.
• Attach a label with our address as below:

BurgerPro Solutions – Unit 14, Abbey Court, Wellingford Road, Leicester, LE4 5RD

• Obtain a postage receipt; this will act as your proof of return.

Return will be at your expense and is not refundable by BurgerPro unless the returned item is faulty, damaged, or incorrectly sent.

REFUNDS

Refunds will be processed in accordance with our returns policy.

Items must be returned in their original condition within 7 days of delivery.

Once the product has been received and inspected, we will send you an email letting you know we have received and processed your return.

After you have received the email, please allow up to 14 working days for the refund to be credited to your account.

If the product is returned because it is defective or not the one you ordered, we will issue a full refund including the delivery charge after our inspection has taken place.

EXCHANGES

We can only offer an exchange for faulty or incorrectly sent items. Unfortunately, we are not able to offer exchanges for other reasons at this time. If you would like a refund for an item, then please return the item as described above and we will happily process a refund for you.

If you have any other question relating to Returns and Refunds, please email us at info@burgerprosolutions.com